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Process management issues??
Outsourcing works for those companies who have been able to manage their front office and deriving predefined deliverable from their outsourcing vendor. But this is a situation with very few organizations. Large numbers of outsourcing failures are primarily because of unclear expectations and faulty planning.
One of our clients faced these issues, thus spending time and resources on activities which are due to unplanned front office. Primary issues were related to large time spend on packaging the job for production at outsourcing partner place and Quality Control of tasks received from outsourcing vendor .
NDCL process driven approach helped our clients and now they are managing 800 companies and 700 individual (Tax work) from 5 people staff office.
