 |
|
Staff Resistance for outsourcing ??
Success of outsourcing process depends on coordination of front office and back office . We had faced this situation where partners are comfortable with outsourcing approach , but staff is bit reluctant , thus making whole of efforts in jeopardy.
Cultural differences between two countries and many other facts like these are major hurdle in making a process viable. NDCL has tried to resolve this situation , by deploying our professionals at client place and defined a procedure driven approach for any task performance. This results in to hassle free , smooth operation as all the procedures and SOP’s (Standard operating procedures) are vetted by client and their staff , leading to no assumption scenario . All deliveries are made strictly as per SOP , which resolve the issues related to delivery expectation , before we even start the process.
